top of page

Terms and Conditions

Welcome to Studio Ashtam Arts. These terms and conditions govern your use of our website, products, and services. By accessing or using our services, you agree to comply with and be bound by the following terms.

1. Intellectual Property Rights

1. Ownership of Content:

All artworks, designs, images, graphics, text, and other materials created and displayed by Studio Ashtam Arts are the exclusive property of Studio Ashtam Arts and are protected under the Copyright Act, 1957. Copyright automatically applies to all original works created by us.

2. Prohibition on Copying and Reproduction:

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our artworks, services, or products without our express written consent. Unauthorized use of our content, including the reproduction of our artwork in any form, is strictly prohibited and will be pursued under applicable Indian laws.

3. Licensing and Use:

Any use of our artworks or designs outside of personal, non-commercial purposes requires prior written permission from Studio Ashtam Arts. For inquiries about licensing our work or using our designs in any capacity, please contact us directly.

4. Digital and Print Reproduction:

Reproduction of our artworks in digital or print form without our permission is prohibited. This includes the use of our images on websites, social media, or any other platform. We monitor the use of our artworks online and will take appropriate legal action against any unauthorized use.

2. Purchase and Payment

1. Order Confirmation:

Once you place an order with Studio Ashtam Arts, you will receive an order confirmation via email. This confirmation is a record of your purchase but does not constitute acceptance of your order. We reserve the right to cancel any order at our discretion, including cases where a product is out of stock, there is an error in the price or description, or we suspect fraudulent activity.

2. Payment Methods:

We accept various payment methods, including credit/debit cards, bank transfers, and online payment gateways through Razorpay. All payments must be completed before the delivery of the artwork. If a payment is declined, the order will not be processed.

3. Pricing:

All prices listed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Prices are subject to change without notice.

3. Shipping and Delivery

1. Shipping Policy:

We ship our artworks across India and internationally using reputable courier services. Shipping costs and estimated delivery times will be provided at checkout. Please note that delivery times are estimates and may vary depending on your location.

2. Customs and Import Duties:

International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the buyer's responsibility, and Studio Ashtam Arts is not liable for any additional costs or delays caused by customs clearance.

3. Delivery Confirmation:

Once your order is shipped, you will receive a tracking number and delivery confirmation. Please ensure that the delivery address provided is accurate, as we are not responsible for lost or delayed shipments due to incorrect information.

4. Refund, Replacement and Return Policy

At Studio Ashtam Arts, we take pride in delivering high-quality, handmade artworks. We understand that issues may arise during delivery, and this policy outlines your options for refunds, replacements, and returns.

1. Damaged Frame:

If you receive an artwork with a damaged frame, please contact us immediately.

 

Possible resolutions include:​

  1. Local Reframing: We will arrange for the artwork to be reframed in your location or city.

  2. Return and Reframe: You send the artwork back to us via courier, and we will re-deliver it with an intact frame.

  3. DIY Framing: We will send you a replacement frame that you can use to reframe the artwork yourself.

  4. Refund of Framing Cost: We will refund the framing cost to you.

​

Note: To be eligible for these resolutions, you must provide us with an unboxing video showing the package being opened.

​

Exclusions: We are not responsible for any damage that occurs after the product has been delivered and accepted by you.

2. Damaged Artwork:

If you receive a damaged artwork, please get in touch with us immediately.

​

Damage Includes:

  • Torn canvas, cloth, or paper.

  • Oil marks in the middle of the artwork.

  • Any other significant marks or damage to the artwork's surface.

​

Possible Resolutions:

  1. Cleaning Assistance: If possible, we will assist you in cleaning the artwork at your location.

  2. Return and Clean: You send the artwork back to us via courier, and we will re-deliver it after cleaning it.

  3. Reproduction of Artwork: You send the artwork back to us, and we will re-deliver a newly made version. The re-making process may take additional time depending on the artwork, as it will be created from scratch. Please note that due to the handmade nature of our work, minor variations may occur in the new artwork.

  4. Refund: You may return the artwork to us, and we will issue a full refund.

  5. Art Prints: The resolution for art prints will depend on the specific condition of the print upon arrival.

​

Note: To be eligible for these resolutions, you must provide us with an unboxing video showing the package being opened.

​

Exclusions: We are not responsible for any damage that occurs after the product has been delivered and accepted by you.

3. General Conditions:

  • Time Frame: All claims for damaged products must be made within [X] days of receiving the product. Claims made after this period will not be eligible for refund or replacement.

​

  • Unboxing Video: An unboxing video is required as proof of damage to be eligible for any of the resolutions listed above.

​

  • Return Shipping: For returns where the artwork needs to be sent back to us, the cost of return shipping is the responsibility of the customer unless otherwise specified.

5. Uniqueness of Hand-Painted Artworks

Please note: All artworks created by Studio Ashtam Arts are original and hand-painted. Due to the nature of handcrafting, each piece may exhibit unique characteristics, such as distinct brush strokes, variations in texture, and subtle differences in color.

​

These unique attributes are an integral part of the artwork's charm and individuality, and are not to be considered as discrepancies from the product description. We celebrate these variations as a testament to the artwork's originality and handcrafted quality.

6. Limitation of Liability

1. Product Descriptions:

We strive to ensure that all product descriptions, images, and prices are accurate and up-to-date. However, Studio Ashtam Arts does not warrant that product descriptions or other content on our website is error-free. If you receive a product that differs from the description, please refer to our refund and replacement policy.

2. Limited Liability:

Studio Ashtam Arts is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products, services, or website. Our total liability for any claim related to a purchase is limited to the amount paid for that purchase.

7. Privacy and Data Protection

1. Personal Information:

We are committed to protecting your privacy. Any personal information you provide to us during the order process or while using our website is stored securely and used in accordance with our Privacy Policy.

2. Data Security:

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure, and we cannot ensure the security of any information you transmit to us.

8. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms will be resolved exclusively in the courts of Bangalore, India.

9. Changes to Terms and Conditions

Studio Ashtam Arts reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new terms.

10. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at:

​

Studio Ashtam Arts
Bangalore, India
Email: studioashtamarts@gmail.com

STAY IN THE KNOW

Thanks for submitting!

bottom of page